Pre-Sales Executive

About the Role

BathStory is seeking a proactive, customer-focused Pre-Sales Executive to be the first point of contact for customers interested in shower partitions. The role involves converting customer inquiries into qualified site visits by understanding requirements, building trust, and guiding customers.

Key Responsibilities

• Engage & Qualify Customer Leads
• Connect promptly with customers enquiring through various channels.
• Understand customer requirements, renovation stage, budget, and purchase timelines.
• Explain BathStory's products, services, and the site-visit process.
• Identify high-intent leads and guide them toward booking a site visit.
• Drive Site-Visit Bookings & Conversions
• Convert qualified enquiries into confirmed site-visit appointments.
• Coordinate with Site Visit Agents to schedule appointments.
• Send confirmations and reminders via calls and WhatsApp.
• Proactively manage rescheduling and cancellations.
• Follow Up & Nurture Leads
• Consistently follow up with undecided, unavailable, or un-scheduled customers.
• Handle customer questions and objections regarding pricing, timelines, product options, and installation.
• Ensure every potential customer has a clear next step.
• Manage CRM & Sales Coordination
• Maintain accurate lead information, call notes, follow-ups, and appointment details in Zoho CRM.
• Coordinate with Site Visit Agents and the sales team for seamless handovers.
• Track daily performance: calls made, leads contacted, visits scheduled, and visits completed.
• Share customer feedback and common objections.

Requirements & Tech Stack

• Zoho CRM
• WhatsApp
• Spreadsheets

Qualifications

• 0-2 years of experience in pre-sales, inside sales, telesales, customer engagement, or a similar customer-facing role. Freshers are welcome.
• Strong verbal communication skills in English and Hindi. Kannada or other regional languages are an advantage.
• Confidence in engaging customers over calls, understanding needs, and driving conversions.
• A persuasive yet consultative approach to selling.
• Strong follow-up discipline, attention to detail, and ability to manage multiple leads.
• Comfort working with CRM tools, spreadsheets, and WhatsApp for customer communication.
• A proactive, target-driven mindset with a strong sense of ownership.
• Experience in home improvement, interiors, real estate, or other consumer-facing categories is a plus, but not mandatory.

Location: Bengaluru

Working Days: 6 days a week (Sundays off)

Reports to: Sales Manager

Salary: 3 LPA