Pharmacy Graduate Intern (Non-US Education)

About the Role

Engages in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding effective medication usage, awareness of drug interactions, and offers preventive healthcare services such as immunizations. Responsible for the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.

Key Responsibilities

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.
• Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g., patient consultation, medication management, drug therapy reviews, and performing retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness).
• Participates and assists in community events as requested.

Operations

• Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding medicine usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Refers to medical provider as needed to ensure medication is taken correctly and health needs are addressed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards.
• Assists pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy.
• Responsible for the opening and closing of the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Proposes and implements enhancements to pharmacy systems.
• Ensures the accurate processing of insurance claims.
• Follows up with insurance companies and medical providers.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial and customer service.
• Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with the local medical community.
• Participates in community outreach activities.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues.
• In virtual environments, conducts virtual product review following specific company procedures.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training.
• Reinforces the direction of Pharmacy Manager in staff performance by coaching and providing constructive feedback.
• Promotes teamwork and motivates team members.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
• Maintains awareness of developments in retail and management and pursues best practices.
• Obtains necessary certifications, education credits, and training such as People Plus Learning modules as required.
• Seeks professional development by monitoring one’s performance and leveraging pharmacy manager and store manager as mentors.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Bachelor's degree in Pharmacy from an accredited University outside the United States.
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 45 days of completion of intern hours.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Familiarity with Intercom Plus, registers, automation, and StoreNET.

Qualifications

• Bachelor's degree in Pharmacy from accredited University outside the United States.
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Certified Immunizer or willingness to become an immunizer.