CoE Program & Content Intern

About the Role

Seeking a highly motivated Center of Expertise (CoE) Program & Content Intern to support strategic initiatives spanning three active program areas: internal engagement models and playbooks, external-facing communications and enablement collateral, and Knowledge Hub content governance (including the webinar program). This internship provides hands-on exposure to program management, content strategy, knowledge management, communications, analytics, and AI-enabled productivity in a fast-growing cybersecurity software company. The intern will contribute to projects that help customer-facing teams operate more consistently, communicate CoE value internally and externally, and access reusable resources that improve customer outcomes. The specific project mix will be scoped to the intern's strengths and current business priorities, drawing from any of the three program areas below rather than a single fixed workstream. As a Center of Expertise (CoE) Program & Content Intern, you will help the Customer Experience Center of Expertise scale expertise, strengthen internal and external communications, and build reusable enablement resources. You will work on high-impact projects spanning program documentation, content strategy, communications, webinar support, and analytics. This role is ideal for a student who enjoys solving ambiguous business problems, producing polished written deliverables, analyzing data, and communicating recommendations that help teams work smarter.

The program takes place from June – August 2027 (10-week program).

Key Responsibilities

• Support strategic initiatives across internal engagement models, external communications, and Knowledge Hub content governance.
• Contribute to projects that improve the consistency of customer-facing teams, communicate CoE value, and provide access to reusable resources.
• Assist with program documentation, content strategy, communications, webinar support, and analytics.

Requirements & Tech Stack

• Rising Junior or Senior pursuing a Bachelor’s degree in Business, Information Management Systems, Operations, or a related field at an accredited college or university.
• Curious, structured thinker who enjoys turning ambiguity into clear plans, workflows, content, and insights.
• Comfortable working with data, spreadsheets, dashboards, documentation, and cross-functional stakeholders.
• Strong writer, able to adapt tone across internal playbooks, external-facing collateral, and executive summaries.
• Interested in customer success, software, content strategy, communications, operations, AI-enabled workflows, or process improvement.
• Able to communicate findings clearly through concise summaries, visuals, and recommendations.
• Excellent written, verbal, and communication skills.
• Willingness to learn about technology.
• Proficient with Microsoft Office applications.
• Comfortable with MS-Excel with a passion for data analysis and storytelling.
• Curiosity for AI tooling with experience building agentic workflows.
• Ability to work independently with limited direction in a fast-paced environment.

Qualifications

• A paid internship experience.
• Paid Company Holidays.
• Tech Stipend.
• 8 Hours of Paid Volunteer Time through the Veeam Cares Program.
• Personal and Professional Development through the Internship Program.

Hourly rate of base pay: $20 - $25 USD