Customer Service Representative
Spectrum
St. Petersburg, FLFresher9m agovia LinkedIn
About the Role
Spectrum Mobile is seeking a Customer Service Representative with a focus on Technical Support. This role involves nurturing and maintaining relationships with customers by providing knowledgeable and efficient customer service for Spectrum Mobile services.
Key Responsibilities
- Representing a Fortune 100 company and being the voice of Spectrum.
- Interacting with customers through inbound calls to resolve a variety of topics, including:
- Mobile service activation
- Billing questions
- Rate and fee inquiries
- Order and payment processing
- Account updates
- Subscriber challenges
- Resolving mobile customer inquiries while creating best-in-class customer experiences.
- Navigating phone and computer systems to resolve questions and maintain customer accounts.
Requirements & Tech Stack
- MS Office
- Computer skills
- Typing
Qualifications
- Education: High school diploma or equivalent.
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
- Language: Ability to read, write, speak and understand English.
- Experience:
- 6+ months of customer service experience.
- 6+ months of working with software applications.
- 6+ months of high-volume phone experience in customer service or a call center.
- 6+ months of working in cable operations, mobile, or telecommunications call center.
- Skills:
- Communication
- Organization
- Time management
- Multi-tasking
- Customer service
- Abilities:
- Dependable
- Proactive
- Adaptable
- Problem-solving
- Professional
- Resilient
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.