Customer Service Representative

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors, and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Key Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Requirements & Tech Stack

• High School Diploma/GED or Equivalent
• 6+ months of experience in customer service, call center, and/or a related area.