Customer Service Representative

About the Role

Spectrum is seeking a Customer Service Representative with a focus on Technical Support (Bilingual) to join their team. This role involves nurturing and maintaining relationships with customers using Spectrum Mobile services by resolving inquiries and strengthening connections.

Key Responsibilities

• Learn about Spectrum Mobile products, services, and billing processes to provide knowledgeable and efficient customer service.
• Represent a Fortune 100 company and be the voice of Spectrum.
• Interact with customers through inbound calls to resolve a variety of topics, including:
• Mobile service activation
• Billing questions
• Rate and fee inquiries
• Order and payment processing
• Account updates
• Subscriber challenges
• Resolve mobile customer inquiries while creating best-in-class customer experiences.
• Navigate phone and computer systems to resolve questions and maintain customer accounts.

Requirements & Tech Stack

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
• Bilingual in English and Spanish.
• Availability to work a variety of shifts, including late night, weekends, and holidays.
• High school diploma or equivalent.
• Experience working with software applications.
• Experience in high-volume phone support in customer service or a call center.
• Experience in cable operations, mobile, or telecommunications call center.
• MS Office.
• Computer skills.
• Typing.

Qualifications

• Communication skills.
• Organization skills.
• Time management skills.
• Multi-tasking abilities.
• Customer service skills.
• Dependability.
• Proactiveness.
• Adaptability.
• Problem-solving abilities.
• Professionalism.
• Resilience.