Graduate Technical Account Management

About the Role

Fospha builds marketing measurement products for e-commerce brands, including attribution, marketing mix modelling, incrementality testing, and brand impact measurement. Technical Account Management focuses on the implementation side, driving onboarding speed and quality, and configuring and troubleshooting client account setups. This is a hands-on, entry-level role.

Key Responsibilities

• Driving onboarding speed and quality to ensure clients achieve value quickly and correctly.
• Managing post-go-live implementation requests for enterprise and growth clients, configuring changes to live systems.
• Querying databases by learning SQL to analyze client data and solve problems.
• Getting hands-on with the product to assess, configure, and troubleshoot client account setups.
• Identifying and flagging potential risks to adoption or renewal early on.
• Building strong client relationships through regular communication.
• Working cross-functionally with Account Management, Partnerships, Marketing Science, and Product teams.
• Experimenting with AI tools to find more efficient ways of working.

The Centre of Excellence

Fospha's early-careers program designed to develop ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure.

Principles of the Centre of Excellence

• Individual Responsibility: Quickly take ownership of work and make an early impact.
• Senior Leadership Exposure: Engage with senior executives at leading retail brands.
• Customer Facing Expertise: Develop strong interpersonal relationships by working directly with customers.
• Cross-Functional Exposure: Learn from and collaborate with every department.
• Comprehensive Training: Receive in-person training covering essential topics like Business Storytelling, Account Management, Market Research & Product, and Financial Management.
• Real Mentorship: Benefit from regular one-to-ones and career conversations.
• Career Development: Opportunities for advancement within Customer Teams or other departments.
• Modern Tools: Gain hands-on experience with Gen AI tooling.

Requirements & Tech Stack

• Interest in learning SQL.
• Proficient with Excel.
• Experience with AI and emerging tech is of interest.

Qualifications

• A STEM or Economics graduate (or equivalent analytical background).
• Motivated by solving problems methodically.
• Confident communicator, both written and verbal.
• Ability to build trust easily.
• Comfortable working with detail and data.
• Organized to manage multiple client priorities.