Early Morning Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores, known for bringing customers high-quality brands at extraordinary savings.

Key Responsibilities

• Ensure Customers have a positive shopping experience by making eye contact, smiling, and greeting all Customers in a courteous and friendly manner.
• Treat fellow Associates with respect.
• Efficiently follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform a range of functions in all areas of the Store as business needs require.
• Safety: Understand that safety is the number one priority and practice safe behaviors. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Maintain clutter-free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Customer Service: Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times. Greet all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provide prompt and efficient responses to Customers. Respond to Customer Service calls immediately. Handle all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Store Operations: Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies. Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store. Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Loss Prevention: Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Safeguard confidential information, cash and credit card information, and merchandise. Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing, and notification of Store Leadership for approvals.
• Financial Transactions: Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
• Productivity: Demonstrate a sense of urgency to efficiently perform their role. Maximize productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PC as required.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.