2027 Claim Trainee Program

About the Role

This individual contributor position works under close supervision and within defined authority limits to handle and resolve low complexity commercial claims for a specific line of business after successful completion of a formal training program. The targeted start date for this role is JUNE 2027.

Key Responsibilities

• Develops a working knowledge of commercial insurance and learns to manage an inventory of low complexity claims.
• Verifies policy coverage, gathers necessary information, maintains appropriate file documentation, and authorizes disbursements within authority limits.
• Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants, and business partners.
• Achieves quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Learns to verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company claim handling protocols.
• Develops ability to determine liability and compensability by conducting investigations, taking statements, and working with experts.
• Collaborates with appropriate internal and external partners, suppliers, and experts to facilitate best claim outcomes.
• With manager approval, authorizes claim disbursements within authority limits by determining liability and compensability, negotiating settlements, and escalating to manager as appropriate.
• Meets or exceeds quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making referrals.
• Learns and maintains compliance with state/local regulatory requirements.
• May perform additional duties as assigned.

Requirements & Tech Stack

• Microsoft Office Suite knowledge.
• Ability to learn business-related software.

Qualifications

• Strong desire to develop a wide breadth of knowledge and understanding of the commercial insurance industry, products, and claims practices.
• Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external partners.
• Developing ability to exercise independent judgment, solve problems, and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to work in a fast-paced, collaborative environment at high levels of productivity.
• Ability to manage multiple priorities and adapt to a changing environment.
• Ability to value diverse opinions and ideas.
• Bachelor's degree preferred.
• A 3.0 or higher GPA preferred.
• Demonstrated leadership through prior work experience or participation in extra-curricular activities is a plus.
• Prior corporate internship(s) is preferred.
• Ability to obtain and maintain an Insurance Adjuster License, where applicable.