Retail Sales Associate

Key Responsibilities

• Manage and maintain stores within your district, including customer service and property maintenance.
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.
• Deliver a standout customer experience through face-to-face interactions.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks including lock checks and showing units.
• Rent self-storage units.
• Sell store merchandise.
• Manage the leasing process.
• Accept payments utilizing the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Perform physical property maintenance:
• Daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing storage doors (up to 50 lbs.).
• Mopping, sweeping, changing light bulbs, cleaning out storage units.
• Maintaining a clean and safe storage facility according to company guidelines, including restrooms, landscaping, parking areas, storage doors, and office space.

Requirements & Tech Stack

• Customer Service experience.
• Property Maintenance skills.
• Point-of-Sale System (POS).
• MS Office products.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Physical ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Must be authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.