Associate Technical Information Specialist

About the Role

The Technical Information Center (TIC) acquires, organizes, preserves, and publishes knowledge that supports engineering, research, innovation, compliance, and informed decisions across the enterprise. As an Associate Technical Information Specialist, you’ll support document delivery, acquisitions, ready reference, cataloging, and internal repository publishing with accurate, reliable service. This entry-level role offers increasing responsibility as you build experience within the information professional career series.

• This position is located in Mossville, IL.
• Relocation assistance is not available.
• Visa sponsorship or ISE are not available.
• Less than 5% of required travel.
• The role is onsite 5 days a week.

Key Responsibilities

• Document Delivery & Interlibrary Loan: Coordinate timely delivery and interlibrary loans for articles, standards, reports, and conference materials outside library collections. Maintain partner library and supplier relationships, and track activity and metrics to improve fulfillment.
• Acquisitions: Acquire print and electronic resources for user and program needs. Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist library and procurement partners with pricing and license negotiations.
• Ready Reference Services: Answer routine reference questions from engineers, researchers, and other users; identify relevant sources, documents, and services; and guide users on library resources.
• Document Publishing: Publish technical documents following established workflows and standards, apply required metadata, templates, and document properties, and assist authors with publishing questions and submission tracking.

Requirements & Tech Stack

• Degree Requirement: A four-year or advanced degree, preferably in library and information science or a related field, and prior library work experience.
• Effective Communications: Communicate clearly through writing, presentations, active listening, and constructive feedback. Adapt language to your audience and recognize nonverbal cues.
• Accuracy & Attention To Detail: Process detailed information accurately while balancing speed and quality. Apply cross-checks and quality assurance standards, improve best practices, and encourage others to meet accuracy goals.
• Process Improvement: Map workflows, identify performance barriers, and apply process controls. Prioritize high-impact improvements and raise broader issues for organizational action.
• Library Administration: Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists.
• Library And Resource Center Management: Acquire, maintain, and share physical and electronic information. Maintain source and vendor records, support information delivery, review contractual, legal, and ethical access obligations, and document the rationale for major initiatives.
• Library Help Desk: Help users find information and use research tools. Resolve routine requests, conduct searches, provide in-person and virtual support, and document external-source and special-request costs.
• Technical & Digital Proficiency:
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, and SharePoint) and Adobe Acrobat.
• Working knowledge of library systems, enterprise content management platforms, and web applications, with the ability to support and troubleshoot digital resources and databases.
• Data Awareness & Analytical Capability:
• Foundational ability to collect and interpret service data, identify trends, and use insights to improve decisions, workflows, and resource use.
• Familiarity with reporting tools, dashboards, or data visualization is preferred.
• AI, Automation & Digital Tools: Awareness of AI-enabled search, content processing, and workflow automation. Ability to apply digital tools to improve efficiency, accuracy, and service, with a willingness to learn new technologies.
• Information & Resource Management: Ability to organize and maintain physical and digital collections using established procedures. Working knowledge of metadata, indexing, and content organization to make information easy to find and use.
• Communication & Collaboration: Clear written and verbal communication, professional relationships with internal customers and colleagues, and a collaborative approach to shared goals.
• Customer Focus & Service Orientation: Commitment to understanding user needs and providing timely, accurate, high-quality information and support.
• Learning Agility & Adaptability: Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities in a digital-first environment.

Qualifications

• A four-year or advanced degree, preferably in library and information science or a related field.
• Prior library work experience.