EHR Application Analyst

About the Role

The EHR Application Analyst supports the development, implementation, and ongoing functionality of Electronic Health Record (EHR) systems. This role configures and supports applications that meet organizational needs, applying knowledge of healthcare business workflows and EHR system capabilities. The Application Analyst serves as a frontline resource for end-users, contributing to the optimization of clinical and operational processes.

Key Responsibilities

• System Support and Maintenance:
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors.
• Log, track, and manage support requests in the service management system.
• Escalate issues to appropriate resources when necessary.
• Perform routine maintenance tasks, such as software updates, patches, and upgrades.
• Participate in on-call rotations for after-hours support.
• Participate in testing and validation activities for system changes, enhancements, and upgrades.
• Participate as a team member on EHR implementation projects and system upgrades.
• Configuration and Customization:
• Assist in configuring and customizing the EHR system to meet specific needs and workflows.
• Document build decisions and configuration changes.
• Collaboration and Vendor Engagement:
• Participate in workflow discovery sessions and cross-functional project teams.
• Assist with the development and delivery of end-user training materials and sessions.
• Support go-live activations and provide at-the-elbow assistance.
• Engage with EHR vendor support, including submitting support requests and monitoring release notes.
• Documentation:
• Maintain accurate documentation of system configurations, user procedures, and support issues.
• Business Relationships:
• Build and maintain productive working relationships with clinical and operational stakeholders.
• Compliance and Data Privacy:
• Handle protected health information (PHI) in accordance with HIPAA regulations and organizational policies.
• Complete required compliance training and adhere to information security standards.

Requirements & Tech Stack

• EHR system functionality
• Healthcare business workflows
• Microsoft 365 or equivalent productivity tools
• HIPAA regulations
• Information security standards

Qualifications

• Required: Zero (0) to two (2) years of experience in an Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or related role with responsibilities including application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support.
• Preferred:
• Excellent analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Ability to solve problems and respond effectively to customer needs.
• Working knowledge of healthcare workflows, terminology, and business processes.
• Associate or Bachelor's degree in Computer Science, healthcare, or related field.
• 1 year of applicable IT or relevant healthcare experience.

Licensure/Certifications

• Epic certifications required within six months of hire.

Physical Requirements

• Light non-clinical roles include frequent standing or walking and minimal lifting (typically under 20 lbs). Tasks often involve sitting at a workstation, using a computer, handling paperwork, and interacting with colleagues or visitors. Fine motor control, clear vision, and hearing are essential. Cognitive demands include managing multiple tasks, handling interruptions, and exercising independent judgment.