Customer Support Representative (PST)

About the Role

Comply is seeking a polished, empathetic Customer Support Representative to enhance its highly-rated support experience. This role involves activating new accounts, troubleshooting issues, and ensuring positive customer interactions. The representative will also act as a customer advocate by collaborating with Technical Support and Product teams to convey customer needs. This position is ideal for individuals who are naturally inclined towards problem-solving, possess a "How can I help?" mindset, and thrive in a fast-paced environment.

Schedule

This is a West Coast–hours role. Candidates will select one standard weekday shift (all times PST):

• West Coast Shift 1: 9AM(PST) - 5PM(PST) Monday through Friday.
• West Coast Shift 2: 12PM(PST) - 8PM(PST) Sunday through Thursday.
• West Coast Shift 3: 9AM(PST) - 5PM(PST) Monday through Thursday, and 1:00PM - 9:00PM (PST) on Friday.

Occasional evening, weekend, or holiday coverage may be required. Overtime will be provided.

Key Responsibilities

• Set up and configure new client accounts in the Comply platform, managing activations to meet deadlines.
• Respond promptly to customer inquiries, maintain high satisfaction, answer questions, update clients on status, and troubleshoot issues.
• Prioritize and manage incoming support cases in a high-volume environment.
• Review and interpret data from various sources, identify discrepancies, and upload it accurately into the platform.
• Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs.
• Juggle multiple projects and priorities while maintaining attention to detail.
• Manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Provide efficient productivity and exceed client expectations for support.

Qualifications

• 0–3 years of work experience.
• Bachelor’s degree or equivalent experience.
• A major in Accounting, Finance, or Economics is preferred.
• Excellent customer-facing communication skills, both written and verbal.
• Strong troubleshooting, analysis, and resolution skills.
• Ability to accurately analyze and interpret data.
• Exceptional organization and time management skills; comfortable prioritizing multiple projects.
• Willingness to work the specified West Coast schedule, including occasional evenings/weekends/holidays.

Nice To Haves

• Previous experience in high-volume call or customer support environments.
• Experience with Salesforce (or another CRM), SaaS technology, MS Office, and software support.