Branch Claims Representative, Life Claims

About the Role

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and claim resolution. This role provides service to agents, insureds, and others to ensure claims resolve accurately and timely.

A merit-based work-from-home program is offered based on job responsibilities, with potential flexibility after initial in-person training.

Key Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements & Tech Stack

• Ability to organize data
• Multi-tasking
• Decision-making
• Above average communication skills (written and verbal)
• Report writing and correspondence composition
• Problem resolution for complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, reading and understanding personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Computer-based programs for loss adjustment
• Adjuster's license(s) (if required)

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Continually develop product knowledge through participation in approved educational programs

Note: The ability to work in the U.S. without current or future sponsorship is a requirement.