Service Representative
Paychex
Cincinnati, OHFresher1h agovia LinkedIn
Company: Paychex
About the Role
Under significant guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Key Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
- Develops and maintains a basic working knowledge of one or more Paychex products.
- Performs data input, maintaining strong prioritization and organization.
- Documents all client interactions.
Qualifications
- Bachelor's Degree - Preferred
Compensation
- Starting base pay range: $14.71 - $27.32 an hour.
- This range is base pay only and does not consider other components of the total rewards package.
- Overall compensation will be determined by factors such as geographic location, skills, education, and/or experience.