Field Service Engineer I, Semiconductor

About the Role

As a Field Service Engineer I, you will provide customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment, primarily in Hillsboro, Oregon. This is an entry-level position where you will be trained to support Canon’s photolithography equipment (steppers and scanners).

NOTE: Position will work a compressed work week requiring flexibility to change work schedule as required; night shift is a possibility.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Key Responsibilities

• Check and maintain equipment within factory standard specifications.
• Instruct customers in the operation and maintenance of the system equipment.
• Perform repair maintenance or unit replacement according to factory procedures independently and with others.
• Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and ensure positive customer relations.
• Identify and report equipment errors and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
• Maintain accurate documentation of activity and provide periodic reports.
• Work with other technicians in the field to troubleshoot and service equipment.

Requirements & Tech Stack

• HS Diploma, GED, or equivalent experience required.
• AA or BS degree in a related field is preferred.
• MS Word, Excel, and PowerPoint proficiency required.
• Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements.
• Must be capable of working independently, prioritizing tasks effectively, and maintaining composure in high-pressure situations or when addressing customer demands.
• Requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
• Requires ability to lift up to 30 pounds individually; assistance may be available for lifting over 30 pounds.
• Substantial amount of standing, walking, typing, grasping, talking, and hearing.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladder.
• Requires close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses).
• The work environment may include proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
• The work environment may include working in highly time-sensitive situations requiring quick resolution of equipment problems.

Qualifications

• Less than one year of related experience (i.e., FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field).
• May require up to 25% travel (valid driver’s license and acceptable driving record necessary).
• Position may require travel to other offices/customer sites within the US. Some overseas travel as needed.