Implementation Specialist

About the Role

Rain is seeking a detail-oriented, passionate Implementation Specialist to join our team. In this role, you will be a key player in our onboarding process across our platform. You will work closely with cross-functional teams including sales, solutions, operations, and compliance, to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

Key Responsibilities

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
• Work with product managers to define business requirements for onboarding and create user stories.

Requirements & Tech Stack

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.
• Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.
• Excellent communication skills and ability to work cross-functionally with diverse teams.
• Ability to work independently and take ownership of tasks while collaborating with team members.

Desirable but not mandatory:

• Experience in the financial services or credit card industry.
• Familiarity with SQL and other data query tools.
• Knowledge of customer onboarding best practices in a tech-driven environment.

Compensation Range

$80K - $95K