Early Morning Stock Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. Our focus is bringing customers high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.

Key Responsibilities

• Ensure customers have a positive shopping experience by greeting them courteously and friendly, making eye contact, and smiling.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards and maintain a clean work area.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Ensure clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Assist customers by being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Provide prompt and efficient responses to customers.
• Respond to customer service calls immediately.
• Handle customer issues courteously and helpfully, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks including sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise, customer, and team areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with a sense of urgency, merchandising items according to company best practices and monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies and procedures, including proper processing and notification for approvals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform the role and maximize productivity.

Requirements & Tech Stack

• Communication Skills: Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Basic Math Skills: Ability to perform basic mathematical calculations commonly used in retail environments.
• Store Equipment: Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Mobility: Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Physical Dexterity: Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Lifting/Carrying: Ability to occasionally push, pull, and lift more than 25 pounds.
• Tool Usage: Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom Specific: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.
• Ability to use store equipment (PDTs, registers, PCs).
• Physical ability to stand, walk, bend, squat, kneel, climb, carry, reach, stoop, push, pull, and lift.
• Ability to use janitorial equipment, rolling racks, and ladders.