Customer Contact Comms New Associate
Accenture
GurugramFresher1h agovia Naukri
Accenture
About the Role
- You will be aligned with our Customer Support vertical.
- Your primary interaction is within your own team and your direct supervisor.
- You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
- This role may require you to work in rotational shifts.
Key Responsibilities
- Manage/resolve customer queries.
- Handle escalations and complaints from dissatisfied customers, providing resolutions.
- Close faults and complaints within SLAs.
- Solve routine problems largely through precedent and referral to general guidelines.
- You will be given detailed instructions on all tasks.
- Decisions you make impact your own work and are closely supervised.
Requirements & Tech Stack
- Omnichannel - Customer Service
- English(International) - Proficient (Written and verbal communication)
Qualifications
- Any Graduation