Customer Support Executive

Role: Customer Support Executive

About the Role

This is a full-time, on-site Customer Support Executive role based in the Greater Ahmedabad Area. The role involves handling inbound and outbound customer interactions, providing information, and resolving queries.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide clear, timely, and accurate information about services.
• Resolve customer queries or issues.
• Log and track cases in the support system.
• Escalate complex problems to appropriate teams.
• Follow up to ensure issue resolution.
• Coordinate with internal departments.
• Update customers on progress.
• Maintain high service standards aligned with company policies and compliance requirements.
• Contribute to process improvements.
• Participate in training.
• Support initiatives that enhance customer experience and satisfaction.

Qualifications & Skills

• Strong customer service skills, including empathy, active listening, and a solutions-focused approach.
• Clear and professional verbal and written communication skills in English.
• Additional local language proficiency is an advantage.
• Ability to use CRM or ticketing tools, Microsoft Office, and other standard business software efficiently.
• Good problem-solving, time management, and organizational skills to handle multiple customer requests effectively.
• Comfort working in a structured, on-site environment with adherence to processes, documentation standards, and data security practices.
• Ability to collaborate with cross-functional teams and adapt to evolving products, services, and workflows.
• Minimum of a bachelor’s degree or equivalent experience in any discipline.
• Formal training in customer service or business administration is a plus.
• Prior experience in customer support or call-center roles is beneficial.
• Experience in IT, healthcare, or legal services is preferred.