Sales Ops Coordinator

Key Responsibilities

• Respond to real-time requests from sales representatives, such as entering deal details and submitting for approvals.
• Input, manage, and process ServiceNow tickets and requests submitted by the sales team, ensuring accuracy, timely resolution, and efficient processing.
• Troubleshoot issues and resolve inquiries related to sales operations, programming, and system usage.
• Serve as a point of contact for the sales team, answering questions and providing operational guidance.
• Collaborate with internal teams to streamline processes and enhance system efficiencies.
• Identify opportunities for process improvement and recommend solutions to enhance operational performance.
• Participate in special projects or initiatives as assigned.

Requirements & Tech Stack

• ServiceNow or similar ticket management systems
• CPQ systems and CRM platforms (highly desirable)
• Microsoft Office Suite, including Excel, Word, and PowerPoint
• Experience using a computer, spreadsheets, database management, email, and the Internet.
• Use of a phone, calculator, and printer.

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• 0-2 years of experience in sales operations, data management, or a similar role.
• Familiarity with CPQ systems and sales processes preferred.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Problem-solving mindset with the ability to troubleshoot and resolve issues efficiently.
• A proactive approach to identifying and implementing process improvements.
• Ability to work both independently and collaboratively as part of a team.

Work Environment & Conditions

• Fast-paced environment with high volume and velocity of work.
• Constant interaction with sales associates, Sales Ops leaders, and other members of the sales team.
• Ability to handle multiple tasks simultaneously and work well under pressure.
• Work regular business hours; occasional overtime may be required.
• Minimal travel (less than 10%).
• Regular application of manual dexterity for computer keyboarding.
• Frequent sitting for extended periods, standing, walking, and reaching.
• Frequent hearing and speaking for communication.
• Occasional sitting, stooping, bending, kneeling, or crouching.
• Occasional lifting and/or moving up to 15 pounds.
• Primarily a typical office environment with cubicles, computers, and overhead lighting.
• Minimal to nonexistent temperature extremes.
• Moderate noise level.