Residential Support Specialist, ACCS

About the Role

Behavioral Health Network (BHN) is seeking a Support Specialist to join our Adult Community Clinical Services (ACCS) team. This role involves empowering individuals to live healthier, more fulfilling lives through compassionate, high-quality care and support.

Key Responsibilities

• Provide direct and indirect person-centered support promoting safety, recovery, personal growth, independence, and community integration for individuals served through ACCS.
• Assist with and monitor activities of daily living, personal care, household responsibilities, meal planning and preparation, shopping, and other independence-supporting skills.
• Encourage informed decision-making, competency, self-advocacy, dignity, and choice, implementing strategies to support ISP/PSTP goals.
• Monitor individuals’ health and well-being; assist with medication treatment and administration, including documentation, in accordance with MAP regulations and agency policy.
• Provide crisis intervention and emergency support; promptly communicate changes in health, behavior, safety, or other needs to supervisors and the treatment team.
• Help individuals strengthen social-support networks, maintain family and guardian relationships, and participate in chosen activities.
• Plan and provide meaningful community-based activities and safe, timely transportation to appointments, shopping, errands, recreational activities, residences, and other approved destinations.
• Complete thorough and timely progress notes, incident reports, medication occurrence reports, periodic reviews, and other program-specific or time-sensitive documentation.
• Support a safe, clean, welcoming living environment by preparing meals, assisting with cleaning, and reporting concerns promptly.
• Complete assigned shift responsibilities, including overnight status calls, attend supervision, meetings, and mandatory training; maintain required certifications.

Requirements & Tech Stack

• High school diploma or GED required.
• Commitment to empowerment, recovery, personal growth, human rights, dignity, choice, safety, and meaningful community integration.
• Ability to establish respectful, culturally responsive relationships with individuals from varied backgrounds.
• Ability to support personal-care, daily-living, and community-based needs professionally.
• Strong interpersonal, verbal, written, observation, problem-solving, and crisis-response skills.
• Good organization, time-management, prioritization, documentation, and follow-through skills, including the ability to respond to urgent needs and frequent interruptions.
• Ability to work collaboratively with individuals, families, guardians, coworkers, supervisors, and multidisciplinary treatment teams while maintaining confidentiality and professional boundaries.
• Familiarity with internet, email, word-processing, agency communication, and electronic documentation systems.
• Valid driver’s license and a reliable vehicle available during all working hours.
• Ability to meet BHN transportation requirements.
• Ability to work the assigned essential-staff schedule in homes and community settings.
• Ability to meet the physical requirements of the role, including lifting or carrying up to 50 pounds and pushing or pulling up to 100 pounds, with or without reasonable accommodation.

Qualifications

• At least six months of experience in human services, behavioral health, residential services, or community-based support preferred. (BHN provides role-specific training.)
• The organization offers ongoing training, mentorship, career development, and advancement opportunities.
• Benefits include Generous PTO, 403(b), educational assistance, medical, dental, vision, and employee assistance programs.
• Pay Range: $21.00-$24.00