Fleet Operations Manager Trainee

About the Role

The Operations Management Trainee (OMT) is an 18-month structured training program designed to develop leadership and operational knowledge. This program is an opportunity for recent college graduates to start their careers.

• Location: Rancho Cucamonga, CA 91730
• Schedule: Monday - Friday, 12:30 pm to 9:00 pm
• Annual Salary: $60,000

Key Responsibilities

• Responsible for customer relationship activities, including quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize these.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Requirements & Tech Stack

• Strong PC knowledge/skills: Including spreadsheet and word processing software packages.
• Basic understanding of Business Finance, controls, and metrics.

Qualifications

• Bachelor's Degree, Required.
• Detail-oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills. Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills, Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Ability to work independently and as a member of a team, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.