Retail Sales Associate

US Foods

About the Role

The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer service, promoting the US Foods strategy: Great Food, Made Easy. As a key member of the team, you will fill a variety of roles including Cashier, Stocker, and Customer Courtesy, and must be passionate about service. During a shift, you will be assigned to any department based on customer and/or business needs.

Key Responsibilities

• Front End:

• Develop and maximize relationships with customers to ensure an impeccable CHEF’STORE experience.

• Perform sales and cash functions efficiently and accurately using the POS system.

• Scan merchandise using a handheld scan gun or 10 keypad, weigh product on countertop scales, and look up unscannable products.

• Report discrepancies in item barcodes to the Front End Lead or Manager of Day (MOD).

• Perform cart-to-cart transfers of all products at checkout, including visual inspection for tampering.

• Act as a receipt checker, verifying cart content against purchases.

• Perform store opening and/or closing functions at the front end.

• Sales Floor and Stocking:

• Focus on increasing sales and managing shrinkage.

• Assist customers in finding products and inform them of available services.

• Receive inventory shipments, maintain and stock shelves neatly, and ensure proper rotation and product quality audits.

• Report low stock levels to store management.

• Ensure all merchandise is properly labeled, including blaster tagging unscannable items, applying catch weight labels, and affixing PLU tags.

• Replenish sales floor by down stocking freight from top stock, prioritizing oldest product according to FIFO.

• Use reach trucks and pallet jacks for product movement and stocking.

• Utilize computer programs such as Microsoft Word, Excel, and proprietary software.

• Ensure products are easily accessible, visually appealing, and constantly available.

• Assist with price changes as directed.

• Participate in inventory and cycle count processes.

• Customer Courtesy:

• Ensure the facility is well-maintained and a safe environment by following safety policies.

• Notify management of safety issues and correct them if possible.

• Ensure the cleanliness of the sales floor, front end, and restrooms, using cleaning equipment.

• Ensure the cleanliness of the parking lot and store entry area.

• Gather carts from the parking lot and cart corrals, ensuring they are clean and operable.

Requirements & Tech Stack

• POS system
• Handheld scan gun
• 10 keypad
• Countertop scales
• Microsoft Word
• Excel
• Proprietary software
• Reach trucks
• Pallet jacks

Qualifications

• Minimum 6-12 months retail cashier and/or stocking experience.
• High School Diploma or equivalent work experience.
• Desire and ability to deliver exceptional customer service.
• Adaptability and willingness to assist other employees.
• Ability to provide fast, easy, efficient, and professional service to each customer.
• Good common sense, logical thinking, and basic mathematical aptitude.
• Motivation and self-drive with the ability to multi-task, prioritize, and work independently or within a team.
• Basic computer skills.
• Cash handling experience.
• Proficiency utilizing general office equipment.

Preferred Qualifications

• Minimum one year retail selling and/or customer service experience.

Work Environment

• Work is performed in a retail store setting, open to the public.
• Exposure to outside weather conditions, including inclement weather.
• Moderate noise level.
• Work on a level surface; use of a ladder or working on an elevated surface may be required.
• Temperature varies between -10 to 85 degrees.
• Physically interact with customers.

Schedule

• FLEX DAYS
• 20-40 Hours Weekly
• Early Morning Start Times
• Weekends Availability
• Flexible Schedule Availability

Physical Demands

• Stand: Continuously
• Walk: Continuously
• Sit: Occasionally
• Lift: Continuously (1-10 lbs, 11-20 lbs, 21-50 lbs); Frequently (51-100 lbs); Occasionally (Over 100 lbs)
• Carry: Continuously (1-10 lbs, 11-20 lbs, 21-50 lbs); Frequently (51-100 lbs); Occasionally (Over 100 lbs)
• Push/Pull: Frequently
• Climb/Balance: Frequently
• Stoop/Squat: Frequently
• Kneel: Occasionally
• Bend: Frequently
• Reach Above Shoulder: Frequently
• Twist: Frequently
• Grasp Objects: Continuously
• Manipulate Objects: Continuously
• Manual Dexterity: Frequently