Coach/Ops Mgr Trainee

Walmart

Key Responsibilities

• Leads and develops teams by teaching, training, actively listening to associates, touring stores, and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provide process improvement leadership.
• Drives financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to align with sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives, building accountability for and measuring progress.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity.
• Utilizes and supports the Open Door Policy.
• Provides direction and guidance on applying policies and procedures in executing business processes.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models Walmart values to support and foster the company culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
• Applies the Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business models.
• Makes decisions based on data, insights, and analysis.
• Balances short and long-term priorities and considers all stakeholders when making plans.
• Displays curiosity and a desire to learn.
• Takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvement, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Technology: Utilizes technology in store operations.
• Business Initiatives: Understands and communicates business initiatives.
• Merchandising: Works with merchandising.
• Company Direction: Communicates company direction.
• Business Solutions: Implements business solutions.
• Profit Loss Statements: Reviews and evaluates PL statements.
• Budgeting: Assists in budgeting.
• Forecasting: Assists in forecasting.
• Expense Control: Controls expenses.
• Merchandise Presentation: Ensures effective merchandise presentation.
• Seasonal Transitions: Manages seasonal transitions.
• Inventory Flow: Manages inventory flow.
• Operational Processes: Manages operational processes.
• Shrink Mitigation: Develops action plans to mitigate shrink.
• Sales Goals: Achieves sales goals.
• Profit Goals: Achieves profit goals.
• Staffing Needs: Meets staffing needs.
• Company Growth Potential: Achieves company growth potential.
• Key Stakeholders: Maintains relationships with key stakeholders.
• Customer Needs: Meets customer needs.
• Business Needs: Meets business needs.
• Goals and Objectives: Identifies and communicates goals and objectives.
• Accountability: Builds accountability.
• Progress Measurement: Measures progress.
• Improvement Opportunities: Identifies and addresses improvement opportunities.
• Adaptability: Demonstrates adaptability.
• Continuous Learning: Promotes continuous learning.
• Company Policies and Procedures: Ensures compliance.
• Company Mission, Values, and Standards: Supports mission, values, and standards.
• Ethics and Integrity: Maintains and promotes highest standards.
• Open Door Policy: Utilizes and supports the policy.
• Business Processes and Practices: Executes business processes.
• Respect the Individual: Embraces differences, creates a culture of belonging, and fosters thriving environments.
• Act with Integrity: Models values, holds accountable, supports regenerative company goals.
• Serve Our Customers and Members: Puts customers first, adapts to shopping behaviors, applies EDLP/EDLC, makes data-driven decisions, balances priorities, considers all stakeholders.
• Strive for Excellence: Displays curiosity, takes risks, demonstrates resilience, encourages learning from mistakes, drives improvements, adopts new technologies, supports others through change.

Qualifications

Minimum Qualifications:

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Requirements:

• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.