(USA) Coach/Ops Mgr Trainee-1

About the Role

This position involves leading and developing teams, driving financial performance, and ensuring exceptional customer service within a retail environment.

Key Responsibilities

• Lead and develop teams by teaching, training, actively listening, touring stores, and providing feedback.
• Communicate and collaborate with associates on store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicate business objectives effectively to teams.
• Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model.
• Manage and support customer service initiatives like store of the community and community outreach programs.
• Ensure customer needs, complaints, and issues are resolved successfully.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales by reviewing Profit Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses in designated business areas.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives, building accountability for and measuring progress.
• Identify and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilize and support the Open Door Policy.
• Provide direction and guidance on applying policies and procedures in executing business processes and practices.
• Build high-performing teams and embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Work collaboratively and build strong, trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop talent, and recognize contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Act in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Deliver results while putting the customer first.
• Consider and adapt to how, where, and when customers shop.
• Apply the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
• Make decisions based on data, insights, and analysis.
• Balance short and long-term priorities.
• Consider customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn.
• Take calculated risks, demonstrate courage and resilience.
• Encourage learning from mistakes.
• Drive continuous improvements.
• Adopt and encourage the use of new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• One Best Way (OBW) service model
• Profit Loss (PL) statements
• Open Door Policy
• Walmart values
• EDLP (Everyday Low Price)
• EDLC (Everyday Low Cost)
• Live Better U education benefit program

Qualifications

Minimum Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience AND 1 year’s supervisory experience; OR
• 2 years’ general work experience AND 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Additional Requirements

• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training will be required.
• For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates.
• Tuition, books, and fees are completely paid for by Walmart for eligible programs.

Note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and specific plan or program terms.

Compensation

• Hourly wage range: $31.25 - $38.46
• Additional compensation: Annual or quarterly performance bonuses.
• Potential additional compensation: Regional Pay Zone (RPZ), State Pay Differential.