Coach/Ops Mgr Trainee

About the Role

This trainee position focuses on leading and developing teams, managing store operations, and driving financial performance.

Key Responsibilities

• Team Leadership & Development:

• Lead and develop teams effectively.

• Teach, train, and actively listen to associates.

• Provide feedback through store tours and communication.

• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.

• Introduce and lead company change efforts.

• Provide clear expectations and guidance to implement business solutions.

• Communicate business objectives to teams effectively.

• Provide supervision and development opportunities for associates.

• Hire, train, and mentor associates.

• Assign duties and set clear expectations.

• Provide associate recognition and communicate expectations consistently.

• Promote a belonging mindset in the workplace.

• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.

• Build high-performing teams and embrace differences.

• Create a workplace where associates feel seen, supported, and connected.

• Create opportunities for all associates to thrive.

• Attract and retain the best talent.

• Empower and develop talent.

• Recognize others' contributions and accomplishments.

• Customer Service:

• Model and demonstrate exceptional customer service standards.

• Follow and demonstrate the One Best Way (OBW) service model.

• Manage and support customer service initiatives (e.g., store of the community, community outreach programs).

• Ensure customer needs, complaints, and issues are successfully resolved.

• Develop and implement action plans to correct deficiencies.

• Provide process improvement leadership to ensure a high-quality customer experience.

• Serve customers and members by delivering results while putting the customer first.

• Consider and adapt to how, where, and when customers shop.

• Apply the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.

• Financial Performance & Operations:

• Drive the financial performance and sales of the designated store area.

• Review and evaluate PL (Profit Loss) statements.

• Manage and assist in budgeting, forecasting, and controlling expenses.

• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.

• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.

• Make decisions based on data insights and analysis.

• Balance short- and long-term priorities.

• Job-Related Activities & Compliance:

• Coordinate, complete, and oversee job-related activities and assignments.

• Develop and maintain relationships with key stakeholders.

• Support plans and initiatives to meet customer and business needs.

• Identify and communicate goals and objectives.

• Build accountability for and measure progress in achieving results.

• Identify and address improvement opportunities.

• Demonstrate adaptability and promote continuous learning.

• Ensure compliance with company policies and procedures.

• Support company mission, values, and standards of ethics and integrity.

• Implement related action plans.

• Utilize and support the Open Door Policy.

• Provide direction and guidance on applying policies in executing business processes.

• Maintain and promote the highest standards of integrity, ethics, and compliance.

• Model the Walmart values.

• Hold oneself and others accountable.

• Support Walmart's goal of becoming a regenerative company by making a positive impact.

• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.

• Display curiosity and a desire to learn.

• Take calculated risks.

• Demonstrate courage and resilience.

• Encourage learning from mistakes.

• Drive continuous improvements.

• Adopt and encourage the use of new technologies and skills.

• Support others through change.

Requirements & Tech Stack

• Proficiency in communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Ability to introduce and lead company change efforts.
• Capability to provide clear expectations and guidance to implement business solutions.
• Experience with PL (Profit Loss) statements.
• Experience in budgeting, forecasting, and controlling expenses.
• Understanding of merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Ability to develop and implement action plans to mitigate shrink.
• Skills in hiring, training, and mentoring associates.
• Ability to assign duties and set clear expectations.
• Proficiency in providing associate recognition.
• Ability to communicate expectations consistently and effectively.
• Skills in recruiting and developing qualified associates.
• Ability to develop and maintain relationships with key stakeholders.
• Ability to identify and communicate goals and objectives.
• Skills in building accountability and measuring progress.
• Ability to identify and address improvement opportunities.
• Adaptability and a drive for continuous learning.
• Understanding and adherence to company policies and procedures.
• Ability to implement action plans for ethics and integrity.
• Familiarity with the Open Door Policy.
• Ability to provide direction and guidance on applying policies.
• Skills in building strong and trusting relationships.
• Ability to communicate with impact, energy, and positivity to motivate and influence.
• Skills in making decisions based on data insights and analysis.
• Ability to consider the impact on associates, customers, shareholders, suppliers, business partners, and communities.

Qualifications

• Minimum Qualifications:
• 2 years of college; OR
• 1 year of retail experience AND 1 year of supervisory experience; OR
• 2 years of general work experience AND 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training will be required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• Preferred Qualifications:
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Benefits

Walmart offers competitive pay, performance-based bonus awards, and a range of benefits for well-being:

• Health: Medical, vision, and dental coverage.
• Financial: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount received depends on job classification and length of employment. Will meet or exceed the requirements of paid sick leave laws where applicable.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Compensation

• Hourly wage range: $31.25 - $38.46
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include:
• Regional Pay Zone (RPZ) (based on location)
• State Pay Differential (to meet legislative requirements, where applicable)