Service Associate, Insurance Services, H&B

About the Role

Under significant guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Key Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Requirements & Tech Stack

• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Qualifications

• Associate's Degree - Preferred