Front Office Assistant Laboratory

OSF HealthCare

About the Role

The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, serving as the primary point of contact and creating a patient-first environment. This role is crucial in establishing a positive first impression of OSF's services.

Position Type: Hourly

Expected Pay: $17.66 - $19.63/hour

Key Responsibilities

• Perform a variety of reception and clerical duties in a medical practice front office.
• Adhere to department guidelines for scheduling and registration.
• Collaborate with patients, providers, office staff, and insurance companies to meet patient needs.
• Communicate with insurance companies to determine patient benefits.
• Complete prior-authorizations.
• Handle incoming and outgoing patient calls.
• Collect co-pays.
• Schedule patient appointments and procedures.

Requirements & Tech Stack

• Typing
• Filing
• Telephone skills
• Microsoft Office Suite (basic proficiency)

Qualifications

• High School Diploma or GED equivalent
• Customer service experience
• Excellent Customer Service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record (EMR) experience