International Voice Process

About the Role

This role involves customer interaction, requiring strong communication skills and the ability to handle queries. The specific process may vary, including International Voice, Domestic Voice, or International Non-Voice.

Key Responsibilities

• Handle customer inquiries via voice or non-voice channels.
• Adhere to specific process requirements for customer interactions.

Requirements & Tech Stack

• Location: Hyderabad
• Work Pattern: 5 working days & 2 week offs
• Shifts: Night shifts or Rotational shifts (depending on the process)
• Transport: Available

Qualifications and Experience

• Freshers:
• Eligibility: Undergrads/Grads (No BTech & No post graduate for some roles). Any Graduates for others.
• Qualification: Undergrads/Grads, Diploma (for specific roles).
• Package: Up to 21k in hand, 19k in hand, 3.6 LPA, 3.2 LPA, 15k to 16k in hand.
• Mandatory: Graduation certificates mandatory for some roles.
• Experienced:
• Eligibility: Only Exp.
• Experience: Minimum one year into international voice process, domestic voice process, international voice process (banking process), content moderation, or domestic process. Minimum one year into International Bank Experience and On paper TL Experience for Team Lead roles.
• Qualification: Undergrads/Grads/Diploma, Any Graduates.
• Package: Up to 4.5 LPA, up to 3.6 LPA, up to 4.8 LPA, up to 5 LPA, 20k in hand, Up to 10 LPA for Team Lead.
• Specific Language Requirements:
• Hindi: Mandatory for Domestic Voice Process (Exp).
• Tamil or Bengali: Mandatory (read, write, speak) for International Non-Voice Process (Freshers).

Note: Specific educational restrictions apply to certain International Voice Process roles (e.g., No BTech & No post graduate).

Note: For Domestic Voice Process (Freshers/Exp), packages vary for freshers and experienced candidates.

Note: Immediate Joiners are preferred for Team Lead positions.