Customer Support Executive

About the Role

The Customer Support Executive will manage day-to-day interactions with customers, respond to inquiries, and provide timely resolutions to issues through phone, email, and online platforms. This full-time, on-site role in Hyderabad involves addressing customer concerns, ensuring a positive service experience, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Manage day-to-day interactions with customers.
• Respond to inquiries and provide timely resolutions to issues through phone, email, and online platforms.
• Address customer concerns.
• Ensure a positive service experience.
• Maintain high levels of customer satisfaction.
• Handle technical and non-technical queries.
• Coordinate with internal teams to resolve escalations.
• Document customer interactions accurately.
• Monitor service quality.
• Follow standard operating procedures.
• Contribute feedback to improve support processes and customer experience.

Requirements & Tech Stack

• Phone
• Email
• Online platforms
• Proficiency in local languages is an advantage.

Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries and resolve issues professionally.
• Ability to maintain high levels of Customer Satisfaction through empathetic, solution-focused communication.
• Experience providing Online Support via email, chat, or ticketing systems.
• Basic Technical Support skills to troubleshoot common issues and coordinate with technical teams when needed.
• Excellent spoken and written communication skills in English.
• Good problem-solving abilities, attention to detail, and a structured approach to handling multiple cases.
• Comfort working in an on-site, fast-paced environment in Hyderabad with a customer-centric mindset.
• Minimum of a high school diploma.
• A degree in any discipline or prior experience in customer support or BPO environments is beneficial.