Customer Support Executive

About the Role

The Customer Support Executive is a full-time, on-site role based in Hyderabad. This role involves responding to customer inquiries via phone, email, and online platforms, ensuring timely and accurate information about shipments, services, and documentation.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Provide timely and accurate information about shipments, services, and documentation.
• Track and monitor consignments.
• Coordinate with internal operations and external agent networks.
• Resolve issues related to delays, documentation, or service requests.
• Maintain service records.
• Update customers proactively on shipment status.
• Contribute to customer satisfaction by providing professional, solution-oriented support.
• Adhere to company processes.
• Participate in continuous improvement initiatives.
• Collaborate with the team to enhance overall service quality.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and professionalism.
• Ability to maintain high Customer Satisfaction through proactive updates, problem-solving, and relationship management.
• Experience providing Online Support, including handling email, chat, and ticket-based queries efficiently.
• Exposure to Technical Support related to logistics processes, shipment tracking systems, or CRM tools.
• Good written and verbal communication skills in English; additional local language skills are an advantage.
• Basic understanding of shipping, logistics, or supply chain operations is preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple customer requests simultaneously.
• Comfort using standard office applications and customer support software; willingness to learn new tools.
• Relevant diploma or bachelor’s degree in business, logistics, commerce, or a related field is beneficial.