Student Operations Intern

About the Role

We are looking for a proactive and detail-oriented Operations Associate Intern to join our Student Onboarding team. In this role, you will support the onboarding of students and help ensure a smooth and seamless experience for parents and students as they begin their learning journey with Codingal. You will work closely with parents, teachers, and internal teams to coordinate class schedules, track onboarding progress, and resolve operational challenges while gaining hands-on experience in operations within a fast-paced EdTech startup.

Key Responsibilities

• Assist the Student Onboarding team in coordinating the end-to-end onboarding process for new students.
• Coordinate with parents, teachers, and internal teams to schedule classes and ensure timely onboarding.
• Track onboarding progress, maintain accurate records, and update student information using Google Sheets and CRM tools.
• Follow up with parents and internal stakeholders on pending onboarding activities and class scheduling.
• Monitor onboarding timelines and proactively flag delays or unresolved cases to the relevant team members.
• Support parent communication by addressing routine queries professionally and escalating complex concerns when required.
• Help maintain a positive onboarding experience by ensuring timely follow-ups and clear communication.
• Assist with daily operational reports, documentation, and process improvement initiatives.

Requirements & Tech Stack

• Currently pursuing or recently completed a bachelor's degree.
• Strong written and verbal communication skills.
• Good organisational skills and attention to detail.
• Ability to coordinate with multiple stakeholders and manage tasks within deadlines.
• Basic proficiency in Google Sheets, MS Excel, and other communication tools.
• A proactive attitude, willingness to learn, and ability to work in a fast-paced environment.
• Prior internship or experience in operations, customer support, or customer success is an advantage but not mandatory.

Additional Details

• Position Type: Internship - 6 months
• Stipend: 22k
• Shift Time: 2:00 PM to 11:00 PM
• Week Off: Any one day between Monday and Friday
• Location: HSR Layout, Bangalore, India
• This is an in-person role; remote work is not available.

Perks

• Free lunch and dinner, provided every day, all 7 days of the week.
• Hands-on experience in student onboarding and operations.
• Opportunity to learn from experienced professionals in a fast-paced EdTech startup.
• Exposure to cross-functional collaboration and customer experience management.
• Opportunity to work with a young, dynamic team and interact with founders.