Guest Relations Executive

About the Role

goSTOPS is seeking a Guest Relations Executive / Senior Guest Relations Executive for their Tapovan, Rishikesh location. This role is responsible for ensuring an exceptional guest experience and fostering a welcoming atmosphere at properties in North India.

Key Responsibilities

• Guest Services: Greet and welcome guests, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them as needed.
• Administrative Support: Maintain and organize files, records, and documents. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support:
• Conduct inventory checks and maintain records.
• Assist in the procurement of monthly supplies.
• Act as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages.
• Bookkeeping Assistance: Issue invoices, checks, and assist with basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Flexibility and enthusiasm for traveling across properties.
• A final-year student or graduate from a Hotel Management program is preferred.

Tech Stack

• Spreadsheets (for reporting and operational needs)