Omni Sport Advisor

About the Role

• Decathlon is seeking an Omni Sport Advisor.
• This role involves helping customers discover and pursue their favorite sport.

Key Responsibilities

• Customer Experience
• Greet, smile, and engage with customers to understand their needs.
• Interact and engage with customers.
• Promote sports by engaging customers through sports communities.
• Practice your sport and inspire customers to join sports communities.
• Stay informed and encourage customers to participate in Decathlon events or local sports activities.
• Propose the right products & services based on customer needs.
• Utilize all channels (in-store, .in, App) to satisfy customer needs.
• Propose relevant services like buyback, repair & maintenance, and personalisation.
• Ensure a smooth checkout experience.
• Make yourself available for customers.
• Suggest complementary products to enhance the customer's sports practice experience.
• Ensure product availability through reliable, up-to-date, and responsible inventory to support omnichannel availability.
• Ensure updated signages for customers.
• Be accountable for delivery.
• Store Experience
• Ensure a safe, welcoming, seductive, and engaging store layout.
• Ensure customers can test all available solutions.
• Know and highlight the best omnichannel offer (offline and online).
• Know the complete offer in-store and online.
• Ensure customers can find the entire range of products for their sports practice, either in-store or online.
• Suggest the best possible solution to customers based on their needs.
• Ensure all necessary services for their sport are available to the customer.
• Highlight the Circular offer and relevant services.

Qualifications

• Passionate about sports and practice sports.
• Enjoy working with people and collective decision-making.
• Love to interact, assist, and guide people.
• Keen to learn, adapt, take feedback, and make progress.
• Comfortable using digital tools and apps.