Office Operations Assistant, Family Medicine
Henry Ford Health
About The Department
Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of our team, you'll play a vital role in ensuring smooth operations and exceptional patient experiences in a dynamic healthcare setting.
Role Overview
As an Asst-Office Operations, you will work in a customer service capacity, providing essential administrative and clerical support to patients and customers in a medical setting. Your role is critical in ensuring a seamless and positive experience for everyone who walks through our doors, supporting both patients and healthcare providers alike.
What You Will Do
- Greet patients and visitors, check patients in and out, and obtain necessary documentation.
- Verify and enter demographic information.
- Obtain and verify insurance authorizations/precertification.
- Complete medical record release requests and schedule/confirm patient appointments.
- Enter, review, and submit charges for patient procedures and services daily.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Provide general office and clerical support to your assigned area.
Requirements & Tech Stack
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Qualifications
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Experience in a medical office or healthcare setting.
- Familiarity with medical terminology and insurance processes.