Full Time Brand Ambassador

About the Role

Brand Ambassadors at Ralph Lauren have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren.

Key Responsibilities

• Provides excellent customer service, ensuring a customer-first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPIs (SPH, data capture, etc.).
• Utilizes key tools and resources to effectively drive performance.
• Contributes to the achievement of sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of brand policies and procedures.
• Connects customers utilizing the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all available programs, initiatives, resources, and offerings.
• Provides customer service in fitting rooms, assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on the sales floor and BOH.
• Completes all opening and closing responsibilities as required.
• Supports operational activities such as floor sets and replenishment.
• Participates in individual company trainings, including compliance, product, process, talent development, and company initiatives.
• Effectively balances tasks while prioritizing the RL experience, ensuring the customer experience is always the priority.
• Provides necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintains store visual standards using visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values, and upholds company policies.
• Collaborates with colleagues and contributes to a cohesive and inclusive team environment.

Requirements & Tech Stack

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register.
• Ability to stand, move, and walk for multiple hours.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel.