Practice Support Assistant

About the Role

Title: Practice Support Assistant – Full-Time

Schedule: Variable (between 7:00 AM – 5:30 PM, Monday–Friday)

Hours: 80 hours per pay period (Full time, 40 scheduled weekly hours)

Location: Bronson ENT – Kalamazoo

Key Responsibilities

• Answer telephones, take messages, route callers, and provide/relay information.
• Greet patients and check them in.
• Schedule and coordinate patient appointments, tests, and referrals.
• Prepare and retrieve patient files.
• Direct telephone calls.
• Register patients/customers and confirm demographic and insurance information.
• Determine patient co-payments and collect payments.
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepare encounter form(s) for charge entry using appropriate ICD-9 and CPT codes.
• Maintain patient medical records according to current required standards.
• Obtain patient authorization for transfer of private health information.
• Maintain patient confidentiality of data and information.
• Perform basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
• Perform basic composition of letters and reports.
• Format, type, and proofread standard correspondence, reports, and other documents.
• Maintain a clean unit environment/work area and report equipment malfunctions.
• Maintain accountability for special projects.
• Complete required training and education.
• Ensure documentation is accurate and timely.
• Treat patients, families, visitors, customers, and employees with kindness and respect.
• Demonstrate teamwork and integrity.
• Maintain knowledge of hospital safety and infection control policies.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, and add-on appointments.
• Print physician daily schedules.
• Run reports from MISYS/Tiger system.
• Prepare deposit and complete daily deposit verification form.
• Maintain unsupervised access to unit medication room(s) for stocking and/or retrieving supplies.
• Practice Centralized Services: Focus on demographic and insurance entry, review accounts for missing and inaccurate information, and communicate with office staff to ensure accurate registration.

Requirements & Tech Stack

• High school diploma or general education degree (GED).
• 3-6 months of related experience.
• Keyboarding and computer skills.
• Ability to file accurately.
• Professional communication skills.
• Excellent customer service skills.
• Ability to perform other light clerical duties.
• Proficient in ability to organize, alphabetize, and file.
• Ability to prioritize multiple tasks.
• Excellent math skills.
• Ability to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Excellent verbal and communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.
• Work requires high levels of mental/visual fatigue (e.g., CRT work 70-90% of the time).
• Work involves extremely close tolerances and considerable hand/eye coordination for sustained periods.
• Physical demands include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Preferred Qualifications

• Previous experience working with medical insurance.
• Previous computer experience including hospital-based programs (e.g., Medic/Misys/Tiger or other practice management system).