Field Technician

About the Role

EchoStar is reimagining the future of connectivity. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, you will be trained to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience.

Key Responsibilities

• Install and service DISH equipment and smart home products in customers’ homes.
• Teach customers how to use their tech and offer additional services when helpful.
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team.
• Visit customers’ homes, solve problems, and introduce them to smart home tech.

Requirements & Tech Stack

• Valid Driver’s License: Required for driving a company vehicle to customer sites and regional offices.
• Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays.
• Physical Ability:
• Climb ladders (up to 40 ft).
• Lift up to 70 lbs.
• Must meet and maintain 335 lb weight limit.
• Customer Focus: Build trust and create a great experience.
• Problem-Solving: Tackle a variety of challenges on the spot.
• Determination: Work in tight spaces and all kinds of weather.
• Adaptability: Handle changes and unexpected tasks with ease.

Qualifications

The following are core skills, competencies, and key experiences.

• Clear, step-by-step guidance for installations and service.
• Smart home tech knowledge to support and educate customers.
• Best practices created by our most experienced techs.

Compensation

• Hourly Pay: $20.25/Hour
• Bonus Potential: Earn up to $6,400 in your first year, and up to $9,100 annually after. High performers also receive AwardPerqs.
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance.