Front Desk Agent

About the Role

The front desk team member is a key employee liaison between guests and residents, committed to providing information and resources for a meaningful visit and exceptional customer service.

Key Responsibilities

• Greet all guests in a standing upright position upon entry, maintaining the highest quality of customer service.
• Monitor and authorize the entrance and departure of employees, visitors, and other persons to guard against theft and maintain premises security.
• Follow all “check-in” policies and procedures without exception.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls to residents, ensuring clarity and professionalism.
• Report any violations of the Rules and Regulations observed.
• Observe precautions to protect Residents, guests, and property.
• Report damage, theft, and found articles to supervisors.
• Maintain the “key” control system, ensuring all keys are locked and accounted for at all times.
• Be familiar with fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency (e.g., fire, presence of unauthorized persons).
• Follow all standard policies and procedures regarding emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities (e.g., equipment or property damage, theft, unauthorized persons, unusual occurrences).
• Report any and all maintenance items (e.g., burned out lights, leaks, broken equipment) to the Association office daily.

Work Environment

• Indoor working environment.
• Requires frequent sitting and standing.
• Low to moderate noise level.

Physical Demands

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity; auditory and visual skills.
• Ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.

Requirements & Tech Stack

• Familiarity with using computer software to perform various tasks.

Qualifications

• High school diploma or GED; some college preferred.
• Demonstrate organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred.

Position Supervision

• Employee reports directly to the department supervisor and/or the Association Manager of the community.

Note: This job description is not exhaustive and duties may change without notice.