Airside Experience Specialist

About the Role

As an Airside Experience Specialist, you will be the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. This role combines exceptional hospitality with hands-on operational support, ensuring guests feel cared for from arrival to departure. You will operate ground service equipment, perform aircraft ground services, and engage guests with professionalism and a service-first mindset. This position requires schedule flexibility, including nights, weekends, and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

Key Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and Standard Operating Procedures (SOPs), ensuring effective communication for operational tasks.
• Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory services, ground power, potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately report observed safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
• Load and unload luggage and other cargo into/out of aircraft and from/into the Private Aviation Terminal (PAT), guest vehicles, or other transportation.
• Provide professional and friendly guest service with a positive and helpful attitude, ensuring an exceptional guest experience.
• Offer safe, convenient, and courteous transportation for guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Manage fuel handling, including quality control, receipt, inventory, and accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements.
• Stop work when an unsafe condition or act is likely to cause harm and report concerns to management.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols.
• Create accurate records pertaining to time worked and activities/services performed.

Requirements & Tech Stack

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, and meet airport background check requirements to receive and maintain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for directing aircraft and inspecting fuel. Ability to pass a color vision test for fuel inspection.
• Must possess a valid state driver’s license. A commercial driver’s license (CDL) may be required based on local regulations and business needs.
• Ability to exercise good judgment and follow directions.
• Computer Skills: Ability to use a computer and email, learn company software, and pass computer-based training.
• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Ability to anticipate guest needs, prioritize requests, and multitask in a fast-paced environment. Must maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English. Ability to communicate clearly in English in person, via telephone, radio, and in writing.
• Math Skills: Ability to perform simple arithmetic.
• Physical Ability: Ability to enter/exit and operate motor vehicles and ground support equipment. Ability to perform functions safely from elevated heights.
• Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions and deal with standardized situations.
• Interpersonal Skills: Ability to work well with others and collaborate effectively with team members and guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Task Management: Ability to successfully and timely complete Signature’s training programs.

Preferred Experience

• Three (3) to six (6) months of experience and/or training in aviation, customer service, or a related field; or an equivalent combination of education and experience/training.