Bilingual Retail Sales Associate

About the Role

2020 Companies is seeking a bilingual, enthusiastic, and results-driven Energy Sales Specialist to represent and promote Reliant Energy services at retail locations within Walmart. This role involves engaging with customers, driving new enrollments, and helping customers find the right energy solutions.

Key Responsibilities

• Sell products and services in a retail store, kiosk, and/or event environments.
• Promote Reliant electricity plans to consumers.
• Help customers lower energy costs.
• Identify customer needs and handle objections.
• Build strong relationships with customers and teammates.
• Meet or exceed personal sales goals on a monthly basis.
• Courteously welcome customers and offer assistance.
• Direct customers to displays, assess needs, and suggest products.
• Advise customers by providing information on products and services.
• Help customers make selections by building confidence.
• Accurately document and report sales.
• Contribute to team effort by accomplishing related results.
• Accurately track and communicate all activity to Retail Operations.
• Ensure work station/kiosk is clean, well-organized, functional, and presentable.
• Submit all paperwork completely and accurately.
• No door-to-door, cold calling, or telemarketing.

Requirements & Tech Stack

• Fluent in both English and Spanish (able to read, write, and speak Spanish).
• Six (6) months prior sales, retail, telecom, or marketing experience.
• Demonstrated knowledge of products and services.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work as part of a team and independently.
• Comfortable with physical tasks such as lifting, setup, and teardown of events.
• Reliable transportation and willingness to travel to event locations.
• Flexible availability needed, including evenings, weekends, and holidays.
• Ability to maintain customer confidentiality.
• Ability to multi-task in a fast-paced, team environment.

Qualifications

• High school diploma or equivalent required.
• Strong experience in retail/event sales or event marketing.
• Impeccable integrity and commitment to customer satisfaction.
• Performance Measurements include: Regular and prompt attendance, meeting established monthly/weekly sales quotas/goals, and customer/client satisfaction based on rejection percentage and substantiated complaints.