Library Information Assistant

About the Role

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages at the Westchester Square Library. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting outreach and programming activities.

Key Responsibilities

Under the general supervision of the Library Manager, a Library Information Assistant:

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources.
• Answers questions from the public in person, over the telephone and electronically.
• Performs community outreach to promote and increase public participation and use of library services.
• Assists in planning and delivering library programs for children, teens and/or adults.
• Instructs patrons on the use of the Internet, computer applications, and other Library services.
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures.
• Ensures patrons follow library policies and procedures.
• May take responsibility for the facility, staff and operations in the absence of the Library Manager.
• Performs other related duties as required.

Managerial/Supervisory Responsibilities

• May temporarily oversee the library in the absence of the Library Manager.

Requirements & Tech Stack

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
• Demonstrated interpersonal, oral, and written communication skills.
• Successfully demonstrated ability to work as part of a team.
• Appreciation of literature and desire to encourage reading in others.
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs, and e-reader devices.
• Demonstrated knowledge of computer services including on-line searching, social media, and reference resources and databases.

Core Values

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public service library

Physical Duties

• Move and transport up to 15 lbs.
• Remain in stationary position for periods of time.
• Daily use of a computer.

Schedule

• 35 hours per week to be scheduled during branch hours.

Compensation

• $50,427 / year