Bookseller, Temporary

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way, answer questions, and connect readers with the right titles and products. You are also essential in maintaining the attractive presentation of the store and ensuring its efficient running.

Key Responsibilities

• Welcome customers cheerfully and helpfully.
• Answer customer questions.
• Connect readers with the right titles and products.
• Maintain the attractive presentation of the store.
• Ensure the efficient running of the store.
• Unpack and shelve deliveries.
• Tidy displays.
• Work registers quickly and in a friendly manner.
• Provide highly professional service to customers.
• Maintain reliable and punctual attendance.
• Fill scheduling gaps when able, being flexible and responsive to store needs.
• Perform assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, helping them and showing kindness.
• Be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge.
• Master operational competencies of a Barnes & Noble bookseller.
• Use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
• Develop strong merchandising skills to maintain book presentation and cleanliness.
• Develop effective visual merchandising skills for gifting, toys, and other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Find books and other products with ease and accuracy using knowledge, colleagues, BookMaster, and available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues.
• Build book knowledge of subjects and categories across fiction, nonfiction, and children’s books.
• Use book knowledge to maintain sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers.
• Learn to sell books in a positive way, supporting key sales objectives such as Our Monthly Picks, Book of the Year, Membership, and preorders.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
• Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping.
• Use this knowledge to support the success of key sales objectives, products, and new releases.
• Comply with all company policies and procedures.

Requirements & Tech Stack

• Technology: Registers, computers, tablets, programs, and other tools.
• Systems: BookMaster.
• Skills: Merchandising, Visual Merchandising, Register Operation, Loss Prevention Procedures, De-escalation Techniques.
• Behaviors: Reliability, Punctuality, Flexibility, Positivity, Willingness, Supportiveness, Consideration, Cheerfulness, Aptitude, Willingness to Learn.

Qualifications

• Enjoy being a bookseller.
• Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
• Willingness to work in other stores if needed and collaboratively support the wider Cluster.

Note: As you gain experience and develop mastery of skills, you are expected to advance to Senior Bookseller.