Auto Damage Trainee (Field)
GEICO
Berkeley, CAFresher1h agovia LinkedIn
About the Role
As a Field Auto Damage Trainee, you'll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. This is not a remote role; you will be required to work in the territory listed on the job posting. GEICO Fleet vehicle assigned and responsible for the Berkeley, CA area.
Key Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs.
- Negotiate equitable settlements.
- Partner with body shops, rental companies, and parts providers.
- Consult with involved parties.
- Review insurance contracts.
- Manage rental cars.
- Resolve customer concerns, ensuring a positive experience.
- Drive customer satisfaction through meaningful interactions.
Requirements & Tech Stack
- High School Diploma or GED required.
- College degree preferred.
- Valid driver’s license that meets company underwriting guidelines required.
- Availability to work evenings, weekends, and holidays.
- GEICO Fleet vehicle assigned and responsible for the Berkeley, CA area.
- 3 weeks of required hands-on experience at our Ashburn, VA training facility.
- 2 weeks in a field training center (NY, TX, CA), with mentors.
Qualifications
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active Adjusters license preferred (training and exam fees provided).
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.