Retail Fulfillment and Receiving Support Associate

About the Role

As a Fulfillment and Receiving Colleague, you will support store operations, maintain inventory accuracy, and ensure a smooth customer experience. You will be responsible for receiving and organizing merchandise, picking, packing, processing trailers, retrieving orders from back-of-house storage, and delivering them curbside. You will also monitor alerts to ensure the timely completion of Buy Online Pickup In-Store (BOPS) orders and help keep the stockroom and sales floor efficient. Key customer interactions include greeting shoppers, resolving issues, and delivering orders curbside.

Key Responsibilities

• Receive and organize merchandise.
• Pick, pack, and process trailers.
• Retrieve orders from back-of-house storage.
• Deliver orders curbside to customers.
• Monitor alerts for Buy Online Pickup In-Store (BOPS) order completion.
• Maintain stockroom and sales floor efficiency.
• Greet customers warmly and resolve issues.
• Recover the sales floor and fitting rooms.
• Update signs and pricing.
• Restock merchandise.
• Support merchandise moves.
• Collaborate with teammates.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to adapt to changing priorities.
• Ability to work independently and as part of a team.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 50lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.
• Ability to process register transactions.

Qualifications

• This is a Part Time position.
• Schedules contain weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.
• May be eligible for performance-based incentives/bonuses.