LEARNING PROGRAMS ASSISTANT, PART TIME
Philbrook Museum of Art
Tulsa, OKFresher1h agovia LinkedIn
About the Role
This role is seasonal, primarily for November & December. The start date is early November. The role requires availability for most of the crucial dates listed without major vacations/time off.
Key Responsibilities
- Perform and execute high-performance guest experience and safety operations by stationing and moving throughout the Museum’s campus (inside and out).
- Welcome guests, proactively engage with guests to provide information and answer questions related to the Museum, Collection, Gardens, programmatic offerings, and amenities.
- Help maintain the safety of people and artwork by communicating visitor guidelines and enforcing safety and security procedures.
- Support ongoing efforts to ensure institutional accessibility and inclusion.
- Respond to guest inquiries and complaints.
- Collect and share visitor feedback.
- Maintain a safe and organized appearance in all locations.
- Assist a team of Guest Experience Sales Associates during peak attendance times by greeting guests and scanning digital tickets at the Museum’s admissions desk.
- Deliver exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook Members and the public.
- Share any relevant information with management and other departments to ensure a successful outcome daily.
Requirements & Tech Stack
- High School diploma or equivalent with a combination of education, training, and experience.
- At least 6 months of customer service experience, preferably in a public-facing position.
Qualifications
- Excitement for and commitment to our mission.
- Team player and friendly demeanor.
- Ability to multi-task.
- Excellent attendance and punctuality.
Schedule Information
- Evenings/Weekends, Wednesday - Sunday.
- Variable hours available prior to 11/27.
- 15-30 hours available 11/27 - 1/3.
Crucial Dates
- November: 11/27, 11/28, 11/29
- December: 12/4, 12/5, 12/6, 12/11, 12/12, 12/13, 12/18, 12/19, 12/20, 12/21, 12/22, 12/23
Closed 12/24 & 12/25
12/26, 12/27, 12/30, 12/31
- January:
Closed 1/1
1/2, 1/3