Auto Damage Trainee (Field)
GEICO
Redwood City, CAFresher1h agovia LinkedIn
About the Role
As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. This is not a remote role; you will be required to work in the territory listed on the job posting.
Key Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs.
- Negotiate equitable settlements.
- Partner with body shops, rental companies, and parts providers.
- Consult with involved parties.
- Review insurance contracts.
- Write estimates.
- Manage rental cars.
- Resolve customer concerns, ensuring a positive experience.
- Drive customer satisfaction through meaningful interactions.
Requirements & Tech Stack
- High School Diploma or GED required; College degree preferred.
- Valid driver’s license that meets company underwriting guidelines required.
- Availability to work evenings, weekends, and holidays.
Qualifications
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active Adjusters license preferred (training and exam fees provided).
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Professional Growth
- Licensing and continuing education at no cost, including hundreds of eLearning courses.
- Industry-leading paid trainee program includes 3 weeks of hands-on experience at our Ashburn, VA training facility.
- 2 weeks in a field training center (NY, TX, CA) with mentors.
Field Territory
- GEICO Fleet vehicle assigned and responsible for the Redwood City, CA area.
Compensation & Benefits
- Starting pay rate varies based upon position and location.
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts).
- Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive, upfront tuition assistance program (up to $5,250 annually).