Public Outreach Specialist, Aviation

About the Role

As a Public Outreach Specialist I on the ATMP Roadways and Enabling Projects at LAX, you will play a key role in keeping travelers, neighbors, businesses, and stakeholders informed during a major modernization program. This is an onsite role at LAX.

Key Responsibilities

• Assists in implementing stakeholder engagement and communications plans.
• Tracks and addresses public inquiries, comments, complaints, and requests for information, escalating issues as appropriate.
• Prepares and distributes traffic advisories, construction notices, project updates, and community notifications.
• Maintains stakeholder contact databases and distribution lists.
• Drafts routine correspondence, meeting notices, stakeholder updates, and outreach materials.
• Assists with the development of PowerPoint presentations, fact sheets, FAQs, and informational materials.
• Coordinates logistics for public outreach events, open houses, workshops, community meetings, and stakeholder briefings.
• Supports website updates, document uploads, and content management activities.
• Assists with social media content preparation, scheduling, graphics coordination, and monitoring.
• Supports media event preparation, including attendee coordination, logistics, and material distribution.
• Maintains communication records, outreach activity logs, and stakeholder engagement databases.
• Coordinates meeting schedules, agendas, sign-in sheets, and meeting summaries.
• Monitors project activities and community concerns, providing updates to the Public Information Specialist II.
• Prepares reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.
• Coordinates distribution of project information to internal project teams and external stakeholders.
• Supports contractor and consultant teams in implementing approved project communication protocols.
• Assists with field outreach activities at project sites, meetings, and community events.
• Performs other communications and outreach-related duties as assigned.

Qualifications

• Bachelor's Degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or a related field.
• Experience in public outreach, public relations, communications, community engagement, or a related field.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Detail-oriented with strong proofreading and quality control abilities.
• Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
• Demonstrates excellent customer service and stakeholder relations skills.
• Ability to work effectively in a collaborative team environment.
• Ability to read, write and understand English.

Requirements & Tech Stack

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Familiarity with Canva and Adobe Creative Suite.
• Experience working with website content management systems (CMS), including Drupal or similar platforms.
• Familiarity with email marketing platforms such as Benchmark or similar systems.
• Knowledge of social media platforms and content management tools.
• Ability to maintain electronic records, contact databases, and project communication logs.

Desirable Qualifications:

• Relevant certifications in communications, public engagement, marketing, or project management.
• Experience supporting public infrastructure, transportation, aviation, construction, or government projects.
• Construction project experience.

Compensation

$88,000 to $105,000 per year (depending on qualifications)

What We Offer

• Employer-Provided Healthcare: 100% employer-paid medical, dental, and vision insurance for employee base plans. 40% employer contribution toward dependent or family coverage.
• Paid Time Off: 120 hours of combined PTO and Sick Time annually, plus paid holidays.
• Retirement Planning: 401(k) retirement plan with a 50% company match on the first 6% of employee contributions.
• Flexible Spending Accounts: Pre-tax FSA/HSA options for medical, dental, and dependent care expenses.
• Employee Wellness & Support: 100% employer-paid Employee Assistance Program (EAP).
• National Resources & Career Growth: Access to expanded technical resources, mentorship, and career development opportunities.