Client Service Representative

About the Role

Dix Hills Animal Hospital, part of the Suveto network, is seeking a full-time Client Service Representative to join their team in Huntington, New York. This role is the first point of contact for clients, responsible for creating a welcoming and supportive experience through concierge-level service and coordination with the medical team.

Key Responsibilities

• Deliver concierge-level client service by scheduling appointments, managing patient flow for multiple doctors, and creating a welcoming experience for clients and their pets (in person and over the phone).
• Manage a high-volume, multi-line phone system, triage client inquiries, and provide accurate information regarding hospital services, preventive care, and treatment recommendations.
• Admit patients, maintain accurate medical and client records, and support efficient daily hospital operations.
• Collaborate with doctors, technicians, and hospital staff to ensure seamless communication, coordination, and continuity of patient care.
• Build positive client relationships through professionalism, empathy, and attention to detail, while supporting the comfort and well-being of patients.

Requirements & Tech Stack

• Proficiency with computer systems and multi-line phone systems.
• Excellent communication, organizational, and time management skills with the ability to prioritize effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service.
• Ability to provide compassionate, empathetic support to clients during routine and emotionally sensitive situations.
• Team-oriented mindset with a willingness to learn, adapt, and contribute to the collaborative culture.
• Genuine appreciation for pets and commitment to supporting exceptional patient care.

Qualifications

• High school diploma or equivalent required.
• Client service experience preferred.
• Veterinary experience is a plus.